# Refund Rate

Learn what the Refund Rate chart measures and when to use it.

![Refund Rate chart](https://2b001d9a-superwall-docs-staging.staffbar.workers.dev/docs/images/charts/refund-rate.jpg)

## What it shows

Refund Rate shows refunds as a share of gross proceeds, cohorted by first purchase date.

## How to use it

Use this chart to detect refund spikes and understand whether specific purchase cohorts are refunding at a higher rate. It is helpful after offer, pricing, product, or audience changes.

## Good to know

If Refund Rate rises while Sales stays healthy, review the matching Proceeds chart to understand the net revenue impact.